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Terms & Conditions

Terms and conditions for Colour Crush orders.

Read the terms for placing Colour Crush custom gift orders, including personalisation, delivery, payment, returns, and artwork responsibility.

Need order help?

Email us at [email protected] or message us on WhatsApp if your order has artwork, delivery, or payment details to confirm.

WhatsApp support: +92 334 1392662

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Colour Crush support

Ordering from Colour Crush

By placing an order, customers agree to provide accurate product, contact, delivery, and customisation details. Custom orders may require design confirmation before production.

  • Review product names, prices, and customisation notes before checkout
  • Keep email or WhatsApp reachable after placing a custom order
  • Orders may be delayed if artwork, address, payment, or phone details are incomplete

Colour Crush support

Customer artwork responsibility

Customers must own or have permission to use any artwork, photos, logos, names, quotes, or text submitted for customisation.

  • Do not upload copyrighted, counterfeit, adult, tobacco, drug, weapon, hate, or political campaign artwork
  • Colour Crush may refuse or cancel requests that appear unsafe, illegal, or unsuitable
  • Customers are responsible for final spellings, dates, names, and approved wording

Colour Crush support

Prices, payment, and delivery

Product prices are shown in GBP for UK orders. Available payment options are shown at checkout. Delivery timing depends on design confirmation, product type, quantity, address details, and courier availability.

  • Most single-item orders are prepared for dispatch within 2 to 5 business days after design confirmation
  • Bulk, event, and urgent orders may need extra confirmation
  • Customers should provide a complete address and reachable phone number

Colour Crush support

Returns and order issues

For eligible ready-design products bought online, you can tell Colour Crush within 14 days of receiving the item that you want to cancel, then return it within the following 14 days. Products made to your name, photo, artwork, or other customer-specific instructions are generally excluded from change-of-mind cancellation after production starts. Report faults or delivery problems as soon as possible. Reporting visible delivery damage within 48 hours helps us investigate; it does not limit your rights for faulty or misdescribed goods. See our returns and refunds page for instructions and refund timing.

  • Send photos of the product and packaging for damaged item claims
  • Include the order email or order number when contacting support
  • Replacement, correction, or exchange options depend on the reviewed case

Colour Crush support

Business transparency

Colour Crush Co operates as an online personalised gifts store. Customers can use the contact page, email, or WhatsApp support for order questions, policy questions, delivery support, and privacy requests.

  • Colour Crush Co is an online-only store, not a walk-in retail counter
  • The store sells its own custom-printed and ready-design products, not affiliate marketplace listings
  • Use the same public support channels for pre-order and post-order questions
  • Product pages and checkout show prices, options, and delivery charges before order placement
  • Normal product orders do not include subscriptions, memberships, or recurring charges

Quick answers

Common questions before you order.

These notes are written for customized gifts in United Kingdom, where design confirmation, delivery timing, and payment clarity matter before production starts.

Can Colour Crush refuse a custom design?

Yes. Colour Crush may refuse custom artwork that appears unsafe, illegal, copyrighted without permission, adult, tobacco, drug, weapon, hate, political campaign, counterfeit, or otherwise unsuitable.

When does production start?

Production may start after checkout and any required design, artwork, payment, or delivery confirmation is complete.

Which currency do you use?

Colour Crush product prices are shown in GBP for UK orders.

Ready to continue?

Browse gifts first, then contact us if you need help confirming artwork, wording, delivery, or payment details.

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