Returns and refunds for online orders in the UK.

Read the Colour Crush UK return policy for ready-design products, personalised orders, damaged items, refunds, and online order cancellations.

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Ready-design products

For an eligible ready-design product bought online, tell Colour Crush within 14 days of receiving it if you want to cancel the order. You then have another 14 days to return it. Contact support before sending anything back so the return address and instructions can be confirmed.

Return the item unused and in its original condition where reasonably possible
The customer normally pays change-of-mind return postage unless the item is faulty or Colour Crush agrees otherwise
The standard outbound delivery charge is included in an eligible cancellation refund; upgrades above standard delivery are not

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Personalised and custom-made products

Products made to your name, photo, artwork, wording, or other customer-specific instructions are generally not eligible for change-of-mind cancellation after production starts. Choosing a standard listed garment size or colour does not by itself make a ready-design product personalised. This does not remove your rights when an item is faulty, damaged, not as described, or does not match the confirmed order.

Check names, dates, artwork, sizes, colours, and wording before confirming
Contact support immediately if a production detail needs to change
Faulty or incorrectly produced personalised items are still reviewed and remedied

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Damaged, faulty, or incorrect items

Contact Colour Crush as soon as possible with the order number and clear photos of the item and packaging. Reporting visible delivery damage within 48 hours helps us investigate with the fulfillment or delivery provider, but it does not replace the legal rights that apply to faulty or misdescribed goods.

Keep the item and packaging until support confirms the next step
Explain whether the item is damaged, incorrect, faulty, or different from the confirmed design
A replacement, repair, correction, or refund will be offered where required after review

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Refund timing

Eligible refunds are issued to the original payment method. For a cancelled ready-design order, the refund is processed within 14 days after the returned goods are received or acceptable evidence of return is provided. Bank and card processing times can add time before the credit appears.

Do not send a return without first requesting the correct return instructions
Keep proof of postage for a return
Use the order email address and order number when contacting support

Quick answers

Common questions before you order.

These notes are written for customized gifts in United Kingdom, where design confirmation, delivery timing, and payment clarity matter before production starts.

Can I return a ready-design product bought online?

For an eligible ready-design product, tell Colour Crush within 14 days of delivery if you want to cancel, then return it within the following 14 days using the confirmed instructions.

Can I return a personalised product if I change my mind?

A product made to customer-specific instructions is generally not eligible for a change-of-mind return after production starts. Faulty, damaged, misdescribed, or incorrectly produced items are still reviewed under your legal rights.

What should I do if my order arrives damaged or incorrect?

Contact support as soon as possible with your order number and clear photos of the item and packaging. Reporting visible delivery damage within 48 hours helps the investigation, but does not replace rights that apply to faulty goods.

Who pays return postage?

The customer normally pays return postage for an eligible change-of-mind return. Colour Crush covers or remedies reasonable return costs where required for faulty, damaged, incorrect, or misdescribed items after review.

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