US delivery
Returns & Refund Policy

Returns and refund policy for personalized gifts in the US.

Understand how Colour Crush reviews return, refund, and exchange requests for customized gifts, damaged parcels, incorrect items, and order support cases.

Need order help?

Email us at [email protected] or message us on WhatsApp if your order has artwork, delivery, or payment details to confirm.

WhatsApp support: +44 7825 827424

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Colour Crush support

Customized items are reviewed carefully

All Colour Crush products are made to order, including fixed-design products. We accept returns for defective, damaged or incorrectly supplied products. Change-of-mind returns are not accepted after production starts, subject to any applicable statutory rights.

  • Check names, dates, quotes, and artwork before confirming
  • Made-to-order products are not returnable for preference changes after production starts, subject to applicable statutory rights
  • Report damaged, incorrect, or missing items within 48 hours of delivery

Colour Crush support

Damaged or incorrect items

If an item arrives damaged or does not match the confirmed order details, contact us within 48 hours of delivery with photos and order information so we can review the case.

  • Share clear photos of the product and packaging
  • Include your order number or checkout email
  • Explain what is incorrect or damaged

Colour Crush support

Artwork and spelling responsibility

Personalized products depend on the final details provided by the customer. Customers are responsible for sending artwork, photos, logos, and text they own or have permission to use.

  • Confirm exact spellings for names and quotes
  • Use clear images instead of compressed screenshots
  • Do not upload copyrighted, counterfeit, adult, tobacco, drug, weapon, hate, or political campaign artwork
  • Reply quickly if we ask for design clarification

Colour Crush support

How we help

Contact support with your order number and photos of the item and packaging. For an approved defective, damaged or incorrectly supplied item, Colour Crush covers the return postage and confirms the return address and shipping arrangements before you send it. Approved refunds are issued within 14 calendar days of approval. For cash-on-delivery orders, support confirms a suitable refund method with you.

  • Colour Crush pays return postage for approved defect, damage or incorrect-item claims
  • Approved refunds are issued within 14 calendar days of approval
  • Contact support for return instructions before sending an item
  • Date-sensitive orders should be reported as soon as possible
  • Support is easiest when all order details are shared together

Quick answers

Common questions before you order.

These notes are written for customized gifts in United States, where design confirmation, delivery timing, and payment clarity matter before production starts.

Can I return a personalized gift if I change my mind?

All products are made to order. Change-of-mind returns are not accepted after production starts, subject to applicable statutory rights. Defective, damaged and incorrectly supplied products can be reported to support for review.

What should I do if my order arrives damaged?

Contact Colour Crush within 48 hours of delivery with photos of the item, packaging, and your order details. We will review the issue and guide the next step.

Can a spelling mistake be corrected after ordering?

Corrections are easiest before production starts. Once a custom item has been printed, changes depend on the order status and the details confirmed earlier.

Ready to continue?

Browse gifts first, then contact us if you need help confirming artwork, wording, delivery, or payment details.

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