Colour Crush support
Customized items are reviewed carefully
Because many Colour Crush products are printed or personalized for one customer, returns and exchanges depend on the order type and the issue reported. Preference-based returns are not accepted after production starts for personalized items.
- Check names, dates, quotes, and artwork before confirming
- Custom-printed items are not returnable for preference changes after production starts
- Report damaged, incorrect, or missing items within 48 hours of delivery
Colour Crush support
Artwork and spelling responsibility
Personalized products depend on the final details provided by the customer. Customers are responsible for sending artwork, photos, logos, and text they own or have permission to use.
- Confirm exact spellings for names and quotes
- Use clear images instead of compressed screenshots
- Do not upload copyrighted, counterfeit, adult, tobacco, drug, weapon, hate, or political campaign artwork
- Reply quickly if we ask for design clarification
Colour Crush support
How we help
We review support requests in a practical, order-by-order way. If the issue is production, damage, or fulfillment related, we will guide the next step. Refund, replacement, correction, or exchange options depend on the reviewed case.
- Refund, replacement, correction, or exchange options depend on the case
- Date-sensitive orders should be reported as soon as possible
- Support is easiest when all order details are shared together