Returns and refund policy for personalized gifts in Pakistan.

Understand how Colour Crush reviews return, refund, and exchange requests for customized gifts, damaged parcels, incorrect items, and order support cases.

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Email us at [email protected] or message us on WhatsApp if your order has artwork, delivery, or payment details to confirm.

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Colour Crush support

Customized items are reviewed carefully

Because many Colour Crush products are printed or personalized for one customer, returns and exchanges depend on the order type and the issue reported. Preference-based returns are not accepted after production starts for personalized items.

Check names, dates, quotes, and artwork before confirming
Custom-printed items are not returnable for preference changes after production starts
Report damaged, incorrect, or missing items within 48 hours of delivery

Colour Crush support

Damaged or incorrect items

If an item arrives damaged or does not match the confirmed order details, contact us within 48 hours of delivery with photos and order information so we can review the case.

Share clear photos of the product and packaging
Include your order number or checkout email
Explain what is incorrect or damaged

Colour Crush support

Artwork and spelling responsibility

Personalized products depend on the final details provided by the customer. Customers are responsible for sending artwork, photos, logos, and text they own or have permission to use.

Confirm exact spellings for names and quotes
Use clear images instead of compressed screenshots
Do not upload copyrighted, counterfeit, adult, tobacco, drug, weapon, hate, or political campaign artwork
Reply quickly if we ask for design clarification

Colour Crush support

How we help

We review support requests in a practical, order-by-order way. If the issue is production, damage, or fulfillment related, we will guide the next step. Refund, replacement, correction, or exchange options depend on the reviewed case.

Refund, replacement, correction, or exchange options depend on the case
Date-sensitive orders should be reported as soon as possible
Support is easiest when all order details are shared together

Quick answers

Common questions before you order.

These notes are written for customized gifts in Pakistan, where design confirmation, delivery timing, and payment clarity matter before production starts.

Can I return a personalized gift if I change my mind?

Personalized gifts are made for a specific order, so preference-based returns may not be possible after production. Contact us before ordering if you are unsure.

What should I do if my order arrives damaged?

Contact Colour Crush within 48 hours of delivery with photos of the item, packaging, and your order details. We will review the issue and guide the next step.

Can a spelling mistake be corrected after ordering?

Corrections are easiest before production starts. Once a custom item has been printed, changes depend on the order status and the details confirmed earlier.

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Browse gifts first, then contact us if you need help confirming artwork, wording, delivery, or payment details.

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